CRM Manager

Overview

Indepay | Setara Networks is a Series A startup focused on revolutionizing the Indonesian payment ecosystem with one-click checkout services that aim to be zero-fee, instant, and rewarding for consumers. We partner with financial institutions to enable real-time account-to-account transfers and provide a secure, reliable payment experience in the Indonesian market. Base pay range: IDR1,300,000,000.00/yr - IDR2,000,000,000.00/yr. This range is provided by Indepay | Setara Networks. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Your Opportunity Join a multicultural team at the epicenter of transforming Indonesia’s payments industry. Be part of a live, dynamic company ready to soar to new heights. If you are passionate about innovation and eager to make a significant impact, this is your chance to help shape the future of online payments and customer experiences through data-driven CRM strategies and collaborative product development.

What your current role should be like

Collaborating with the marketing and analytics teams to manage customer campaigns, retention strategies, and user engagement programs

Utilizing CRM tools like HubSpot or Salesforce to implement and track performance for all CRM-related initiatives

Managing customer data to generate actionable insights, improve targeting, and enhance campaign effectiveness

Executing personalized in-app user journeys, email marketing, push notifications, and SMS campaigns to improve customer retention and loyalty

Supporting cross-functional teams with data and reports to optimize business decisions

What will you do?

Develop and execute CRM strategies to boost customer retention and engagement rates

Analyze CRM campaign performance to optimize and scale efforts for maximum ROI

Partner with the product and analytics teams to integrate user insights into customer communication strategies

Act as the point of contact for CRM-related queries, ensuring smooth execution of campaigns

Maintain and improve the CRM database, ensuring data accuracy and compliance with data privacy regulations

Requirements

Bachelor's degree in Marketing, Business Administration, or a related field

Minimum of 4-5 years of CRM experience, preferably in a fast-paced tech startup or e-commerce environment

Hands-on experience with CRM platforms such as Salesforce, HubSpot, or similar tools

Analytical mindset with the ability to interpret data and turn insights into actionable strategies

Excellent communication skills to engage and influence stakeholders across teams

Creative problem-solving abilities with a proactive approach to challenges

How you do it

You thrive in a dynamic and fast-paced environment

You deliver on your commitments without fail

You have an analytical and data-driven approach in day-to-day work

You are energetic and work well under pressure

You are affable and know your way around the organization

You have excellent communication skills and the ability to impact and influence

You have a determined, can-do attitude to succeed against odds

You can multi-task with excellent time management and prioritisation skills

You are a strategic thinker who understands business opportunities to create a competitive advantage

You have strong problem solving and analytical skills, and can think outside the box to proactively provide solutions

You have a keen eye for detail

You stay positive and bring out the best in a team

You are independent, self-motivated and a fast learner

Patience and perseverance are key attributes

Benefits You will be working alongside other passionate and talented people in a modern office with flexible options. We offer:

An opportunity to make a positive impact on the world by providing basic financial services to unbanked and underbanked people worldwide

An opportunity to define and develop a product for the global market

An opportunity to be part of the core team building a global company and shaping its culture

An opportunity to move horizontally or vertically across geographies through multiple career paths

Work at the frontier of modern banking solutions technology

We also offer competitive salaries, long-term incentives, and other generous benefits.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Marketing

Industries

IT Services and IT Consulting

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