CRM Trainer

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CRM Trainer

role at

Home Credit Indonesia .

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Responsibilities

Update and revise current training materials and documents to ensure each training program meets CRM function needs and incorporates business changes.

Conduct training for trainers and staff via in‑class, e‑learning platforms, on‑floor and occasional field sessions to deliver training in an innovative, enthusiastic and effective way.

Develop e‑learning content and systems, including reporting, to keep materials relevant, up to date, and monitor completeness for each module among target populations.

Manage training calendars and administer course attendance and assessment to align training schedules with participants.

Maintain sufficient resources (training materials, supplies, training room) for effective delivery.

Deliver training evaluation reports as part of assessment and input for future improvement.

Cooperate with HR L&D, Legal and Quality Management to develop and plan delivery of compliance and regulatory trainings.

Work collaboratively within various CRM Support roles to ensure content relevance and quality, and support new processes, products, and implementation of other changes.

Qualifications

Bachelor’s Degree in any discipline; a degree in Psychology, Social Science & Communication is an added value.

Minimum 1 year experience in training, with at least 1 year focused on telesales/call center area.

Strong skills in Microsoft Office Suite – Word, Excel, especially PowerPoint.

Excellent communication and presentation skills in both Bahasa and English.

Good adaptability, initiative and independence.

Comfortable working in a high‑paced, demanding and agile environment.

Seniority Level Associate

Employment Type Contract

Job Function Other

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