TechOps (Technology Operations)

Jobdesc Act as first-level technical support for log investigation during operational incidents or error reports. Escalate potential bugs or abnormal system behavior to the engineering/development team as needed. Extract and organize data from logs to support operational needs. Monitor and analyze system/application from various sources (e.g., Log, Datadog).

Requirements Diploma 3 / Bachelor's Degree in Computer Science or equivalent Having a minimum of 1 year of experience in TechOps, Software Development, System Administration, and Operations Familiarity with financial transaction flows (e.g., inquiry & payment processing, balance checking, settlement). Experience working with system logs, application logs, or monitoring tools (e.g., Datadog). Ability to respond quickly and accurately during incidents or service disruptions. Clear written and verbal communication, especially in documenting investigation steps and explaining technical findings to non technical stakeholders. Able to work independently or collaboratively in a fast-paced and operationally critical environment. Willing to be on-call or provide support outside of regular hours during high-impact incidents (if needed). Willing to work onsite in Palmerah, West Jakarta Contract based 6 months (will be reviewed to extend) Able to standby during Idul Fitri holiday