365 CRM Techno Functional Consultant

We are seeking a highly motivated CRM Techno-Functional Consultant to bridge the gap between business needs and technical delivery. This role will be responsible for gathering detailed requirements, designing CRM solutions, and developing/configuring the Dynamics 365 Customer Engagement platform (Sales, Customer Service, Service Management, Contact Center, or Marketing). You’ll work closely with business stakeholders and developers, delivering customized solutions that align with both business goals and system best practices.

Responsibilities Analyze business processes and translate them into CRM solutions that align with organizational objectives Configure, customize, and extend the Dynamics 365 Customer Engagement platform (e.g., Sales, Customer Service, Service Management, Contact Center, or Marketing) Collaborate with stakeholders to gather requirements and write functional specifications Design and implement workflows, automation, dashboards, and custom entities/modules Configure CRM components: entities, fields, forms, views, workflows, and business rules Customize Dynamics 365 CE using Power Automate and PowerApps Develop and deploy custom plugins, workflows, and Azure-based integrations Support data integration and migration between CRM and external systems (ERP, BI tools, etc.) Conduct system testing, user acceptance testing (UAT), and training sessions Serve as a liaison between business users and developers to resolve issues and optimize performance Monitor CRM system performance and troubleshoot system-related issues Document configuration changes, enhancements, and user manuals

Requirements Bachelor’s degree in Information Technology, Business Systems, or a related field 3+ years of experience in techno-functional Dynamics 365 Customer Engagement Solid understanding of CRM architecture, data models, and workflows Hands-on experience with system configuration, scripting/customization, and 3rd-party integrations Strong communication and stakeholder management skills Experience with SQL, APIs, or ETL tools is an advantage Knowledge of REST APIs and Azure Integration Services (Logic Apps, Functions) is a plus. Experience in integrating D365 CRM with D365 Finance & Operations or external portals is a plus Familiarity with Agile/Scrum methodology preferred

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years of experience do you have as a Techno Functional Consultant?