Operation Strategist Specialist - Insurance

Operation Strategist Specialist - Insurance

Analyze ongoing and upcoming business process wrt to after sales services (claims & others) and ensure optimal workflow

Identify, develop, evaluate, and optimize organization’s core sales operational processes (target setting, incentive scheme design and implementation, reporting, setting metrics & SLA on claims and customer service functions)

Work closely with operations manager or stakeholders in Business / Claims / Finance / Others to drive and monitor new improvement initiatives

Ensure routine business processes are completed on time and accurate (serves as backup PIC in case needed)

Report to VP of Insurance to deliver action items for further improvements

Qualifications

At least 2-3 years working experience in Operation Excellence or Business Process Improvement, especially in relation to financial industry

Attention to details, critical mindset and self driven to get things done

Strong analytical skills, ability to identify root causes and sequentially take steps to solve problems

Ability to multitask and deliver initiatives in a fast-paced environment

Strong verbal and written communication skill

Able to collaborate effectively with multiple stakeholders

Highly proficient in Microsoft Office tools such as Excel for Data Analysis and visualization

Nice to have:

Working experience in managing large scale operation projects in fintech / same industry

Working experience as a business consultant in related field in Insurance / Banking / Financial industry

Experience in managing and executing on complex projects with multiple stakeholders

Industrial engineering degree or similar

Experience in using SQL / similar language

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