Operations Manager

Monroe Consulting Group is seeking Operations Manager on behalf of a notable Visa Administration Bureau: Key Responsibilities: Oversee visa application processing, document verification, and client coordination. Manage a team of administrative staff to ensure service excellence and compliance. Liaise directly with Japanese clients and stakeholders, understanding their specific needs and expectations. Coordinate with government agencies, embassies, and external partners for up-to-date visa regulations and documentation requirements. Improve operational processes, SOPs, and client handling procedures to enhance efficiency. Provide reporting and updates to management on operational KPIs and case progress. Handle escalations and resolve service-related issues with professionalism and sensitivity to cultural expectations. Requirements:

Japanese expatriate with the legal right to work in Indonesia Proven experience (7+ years) in operations, administration, or client services; prior work in visa/immigration services is a strong advantage. Native-level Japanese language skills; business-level English proficiency. Strong understanding of Japanese business etiquette and client service standards. Excellent organizational skills, with attention to detail and a process-oriented mindset. Demonstrated leadership experience with the ability to manage and develop teams. Ability to work under pressure and handle time-sensitive tasks efficiently.

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