Telesales (Melayu speaking, Yogyakarta based)

Customer Service (Melayu speaking, Yogyakarta based) 1 day ago Be among the first 25 applicants

Direct message the job poster from Concentrix

Talent Acquisition Specialist at Concentrix Indonesia | Driving BPO Mass Hiring & Candidate Experience Excellence | Recruitment Consultant Qualifications

Diploma 3 / bachelor’s degree holder.

Comfortable speaking Malay

Willing to work onsite in Yogyakarta.

Good proficiency in English is a must, minimum B2 level above.

Prior work experience as a Customer Service Agent is a plus. Fresh graduates are welcomed to apply.

Awareness of current affairs and events in the respective markets/countries.

High on teamwork, engagement, and has the analytical thinking.

Willing to work in a rotational shift.

Responsibilities

Handling customer inquiries, complaints, and requests through various communication channels (phone, email, or chat).

Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.

Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.

Maintain a high level of professionalism and customer service etiquette in all interactions.

Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.

Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.

Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.

Collaborate with team members and other departments to ensure consistent and effective customer support.

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