Customer Service Experienced - Surakarta Site

Customer Service Experienced - Surakarta Site

Have experience min. 6 months as Customer Service / Telesales / Sales in BPO or any related company

Experience in E-Commerce buyer/seller/creator services

D3 or equivalent; college degree preferred

Customer orientation and ability to adapt/respond to different types of characters.

Excellent communication and presentation skills in Bahasa Indonesia (Smiling Voice)

Ability to multi-task, prioritize, and manage time effectively.

Proficient in Microsoft Office and CRM software (e.g., Salesforce).

Ability to work in a team environment.

Responsibilities:

Manage incoming customer inquiries via call and email, live chat in INDONESIA language

Identify and assess customers’ needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid, and complete information by using the right methods/tools.

Handle customer complaints, provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions, process customer accounts, and file documents.

Follow communication procedures, guidelines, and policies.

Fun office

Diversity Environment.

Seniority level

Entry level

Employment type

Contract

Job function

Customer Service

Industries

Outsourcing and Offshoring Consulting

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