TS Group - LokerHotelier

Posted On: 13 February 2026 Posted By: Admin Loker Hotelier Views: 376

Can You Deliver Seamless Guest Experiences With True True 5-Star Finesse ? TS Group is the expert in Lifestyle Property Development, with over 20 years of experience. After developing our lifestyle & entertainment concept, Townsquare Cilandak in Jakarta, our hip hotel, TS Suites in Bali, TS Group continues to grow by developing new lifestyle & entertainment concepts to meet today's lifestyle needs. We are looking for a Guest Relation Office Supervisor to support our growth in Bali. Requirements Minimum Diploma / Bachelor’s degree in hospitality, tourism, or related fields, with at last 1 year of experience as a Senior Front Office staff or Front Office Supervisor in 5-star hotel, well groomed, professional appearance, and fluent in English (additional languages are an advantage) Strong leadership and analytical skills, accustomed to working with guest satisfaction targets such as OTA scores, online reviews, and loyalty programs Proficient in hotel systems (VHP) for guest data management, VIP tracking, special requests, billing processes, and reporting Knowledgeable in full Front Office operations including check-in/check-out procedures, room blocking, up-selling, and handling VIP guest according to 5-star service standards for VIP, VVIP, and repeater guests Capable of analyzing and resolving guest complaints professionally following complaint-handling standards, and able to coordinate effectively with related department (HK, GLO, GSO, Security) to ensure smooth guest service)

Benefits Basic Salary (nett of tax) BPJS Kesehatan dan Ketenagakerjaan THR Medical Reimbursement up to 85% of 1 month’s basic salary per year (eligible after 1 year of employment and permanent status/PKWTT) Free Parking (1 motorcycle or 1 car) Annual Leave, Replace day payment (for working on holiday), and Extra Off (if working long shifts) 1 Meal per shift

Send your latest CV now via https://bit.ly/TownsquareGroupJobHiring or email it to [email protected] using the subject line: [Your Name] – [Desired Position] All application will be treated with strictest confidentially, and only shortlisted candidates will be contacted.