Spa Reception Supervisor at The Apurva Kempinski Bali

Application Deadline:

31 December 2025

Department:

Spa & Recreation

Location:

Indonesia - Bali

Description This job is responsible for ensuring our customers are consistently treated to an impeccable customer service experience when visiting the Spa. The Spa Supervisor will constantly observe bookings, ensure they are maximizing availability and provide ongoing training and mentorship to Spa team members to ensure the operation runs smoothly and in line with APURVA SPA brand standards. The Spa Supervisor will form a bond with their team and guests alike creating a professional, friendly, customer‑centered teamwork environment. They will also ensure that all areas of the Spa are maintained to the highest standard at all times and continually motivate and inspire team members to give 100% while on duty.

Key Responsibilities

Ensuring day to day operations run smoothly by monitoring all areas of the Spa operation including set‑ups, cleanliness, sufficient stock levels, guest, and team satisfaction

Guest Satisfaction: The Spa Supervisor makes guest satisfaction a priority at all times and ensures the Spa & team members have what they need on a day‑to‑day basis in order to exceed guest expectations. This includes monitoring guest satisfaction, ensuring guest comment and feedback after the treatment are being handled in line with the standards, identifying exceptionally happy guests and encouraging them to leave positive Trip Advisor Reviews or Google Review, identifying unhappy guests and taking their feedback and concerns into consideration and ensuring relevant action is taken, sharing all guest feedback with the spa leader to ensure the company is informed on the happiness of the guest.

Foster an open and supportive work environment through communication including informing colleagues about targets, promotions, complaints, positive feedback, and conveying messages to and from management in a respectful and encouraging manner

Regular and Ongoing Training & Feedback to empower and improve overall spa and team member performance. The supervisor is also responsible for supporting consistency in performance and should support the spa leader in providing counseling when a team member is not meeting company standards

Spa Audits: The Spa Supervisor will be expected to perform random audits on daily checklists, guest profiles, spa standards, and set‑ups to ensure proper compliance and provide any feedback to help team members improve and also reward them for work well done

Scheduling: The Spa Supervisor will work alongside the Reception team to ensure the Spa has sufficient manning during peak hours. The Supervisor must be unbiased, fair and only make scheduling decisions based on operational demands and not on personal preference for themselves or any team member

Treatment Bookings: The Spa Supervisor will continually monitor all bookings and check at least 2 days ahead to highlight and resolve any ‘dead space’ as per our booking standards and create availability when needed

Mentoring Approach: The Spa Supervisor will be responsible for supporting all team members when they need support from someone in a leadership position and in the absence of the spa leader. They should be open, helpful, friendly and approachable and encourage a work environment that reflects Apurva Spa and K‑DNA. They will encourage team members to learn and grow by allowing them to conduct their duties freely and with regular and ongoing coaching and progress feedback

Flexibility: As operations, team or guest needs demand, the Spa Supervisor is expected to be flexible and accommodating for any additional tasks or amending their own schedule as required

Skills, Knowledge and Expertise

Indonesian citizen with at least 2 years of supervisory or leadership experience in the Spa industry

In‑depth knowledge of Spa programs, massage technique, and spa booking arrangement

Strong organizational skills and ability to manage multiple programs and activities simultaneously

Ability to lead and motivate a diverse team of Spa professionals

Excellent communication and interpersonal skills, with a customer‑centric approach

Ability to stay updated with the latest trends and integrate them into the program offering

Professional certification in massage or related fields is preferred

Knowledge of health and safety regulations related to Spa facilities and programs

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