Customer Relation Specialist

Join the revolution in hospitality tech! Liven is a leading global data, technology, and customer experience provider for the hospitality industry. From humble beginnings, we have grown to serve over 6,000 venues and millions of diners across Australia, the USA, and Southeast Asia, processing over 120 million transactions worth more than $3 billion (AUD) annually.

At Liven, our platform is built to help hospitality businesses save more and work smarter by seamlessly integrating every aspect of their operations — from ordering and payments to back‑of‑house management.

Driven by a deep passion for the hospitality industry, we continuously innovate to elevate the experience for both venues and their guests. Our solutions are powered by AI-enriched insights and automated workflows, enabling smarter decision‑making and smoother operations at scale.

We’re proud to be an AI‑first organisation. By automating repetitive tasks, we free up space for our teams — and our customers — to focus on what truly matters: solving complex problems, delighting guests, and driving meaningful growth.

Key Milestones:

Global Reach: Headquartered across major cities including Melbourne, Brisbane, Sydney, Singapore, Bali, Jakarta, New York, and India.

If you're someone who thrives on creativity, bold thinking, and using technology to make things better, faster, and smarter — you’ll feel right at home here.

About the role As an Customer Relation Specialist at Liven, you’ll be the go‑to advisor for our hospitality clients across Indonesia, Singapore, and Australia. Your mission is to drive client success by helping venues unlock the full value of the Liven platform—from campaign activation and loyalty strategy to usage insights and performance reviews. You’ll be working closely with restaurant operators and venue teams to create lasting impact through smart engagement strategies and proactive support.

What you’ll do

Build strong, proactive relationships with clients to maximise usage of key platform features (campaigns, loyalty, offers, etc.)

Identify at‑risk clients early, uncover challenges, and deliver targeted solutions to retain and grow partnerships

Provide regular performance reviews with tailored insights to drive better business outcomes

Collaborate with internal teams (Product, Support, Marketing) to resolve issues and represent client feedback

Guide clients through best practices to ensure they’re confident and effective in using the Liven platform

Monitor client account health and usage data to identify upsell opportunities and growth areas

Support onboarding teams by ensuring a smooth post‑launch experience and continued engagement

Capture insights and feedback to help shape Liven’s evolving customer engagement strategy

Qualifications

2–4 years in a client‑facing role such as Customer Success, Account Management, Hospitality Tech, or B2B SaaS

Strong background in working with hospitality clients (restaurants, cafés, QSRs)

Proven ability to manage client relationships, resolve concerns, and drive digital tool adoption

Familiar with CRM platforms, customer analytics, or marketing automation tools

Excellent written and spoken English communication skills

Strong analytical skills—comfortable working with data to inform strategy

Self‑starter with high initiative and the ability to manage multiple client accounts

Collaborative, with a strong team mindset and the flexibility to adapt quickly

Passion for hospitality and enthusiasm for solving business problems with technology

Good to Have

Experience with loyalty programs, digital marketing campaigns, or client engagement platforms

Background in hospitality operations or implementing tech tools in venue settings

Familiarity with Southeast Asian or Australian hospitality markets

Exposure to SaaS onboarding, training, or lifecycle management

Experience working in fast‑growing startups or scaling client success operations

Understanding of Liven’s ecosystem or similar platforms (ordering, POS, CRM, loyalty)

Multilingual abilities—especially Bahasa Indonesia, Mandarin, Malay, or other Asian languages

Proactive mindset for identifying value opportunities and acting on client feedback

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