ZONAL SERVICE MANAGER

Your role

Report: Business Line Manager-Service (SEA) Job Summary We are seeking a driven

Service Manager

to lead service sales growth and operational excellence in Indonesia. Reporting to the Service BLM, this role supports the Regional Service Sales Manager in driving sustainable, profitable growth through service product offerings and team development.

Key Responsibilities

Strategy & Sales Growth: Implement service sales strategies across SEA region; promote service products (e.g., Tool Cover, Calibration, Contracts, Remote Services).

Customer Engagement: Act as a bridge between customers and operations; ensure service delivery meets customer needs and satisfaction.

Sales Efficiency: Improve quote strike rates, track activities, and use tools like Salesforce for forecasting and performance analysis.

Team Development: Lead competence development, training, and certification for sales and technical staff; build a talent pipeline.

Financial Control: Manage receivables, negotiate payment terms, and control sales and marketing costs.

Operational Excellence: Optimize service networks (field, workshop, onsite); standardize workflows; manage service schedules and preventive maintenance.

Collaboration: Work cross-functionally with product sales, projects, and key account managers to ensure customer satisfaction.

Partner Development: Manage certified service partners and service product portfolio.

Mission Strengthen the service sales team and distributor capabilities, focusing on value-driven solutions. Drive sustainable growth aligned with divisional goals, enhance customer satisfaction, and foster a high-performance culture.

Experience Requirements

Strong experience in sales development and understanding clearly on sales process

Experiences in value proposition selling to customers

Experiences or understanding the need of customers on after sales service

Experiences in working with both sales team and service team would be a plus

Knowledge

Good command of English language both oral and written

Full computer literacy (Excel, Word, Power Point) and preferably conversant with MS Office 365

Educational Requirements

Bachelor of Engineering in Electrical, Electronics or Mechanical.

Personality Requirements

Proactive, Goal-oriented

Strong negotiation, communication and interpersonal relation skills

Focusing on value proposition selling

Self-motivated

Sharp-minded, Self-directed

Good presentation skills

Strong leadership skills and good team player

Ability to manage conflicts

Ability to influence and convince others

Benefits

Culture of trust and accountability

Lifelong learning and career growth

Innovation powered by people

Comprehensive compensation and benefits

Health and well-being

Job Location Hybrid. This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site in Jakarta, Indonesia.

Contact Information Uniting curious minds: Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

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