L2 Customer Support Engineer - Production Incident Lead

A leading technology firm in Jakarta is seeking a Customer Support Engineer (L2) to manage complex technical support issues and lead incident responses. The ideal candidate will have 2-4 years of production support experience and strong debugging skills. This role involves a 7-day support rotation and collaboration with engineering and operations teams to enhance system reliability. Additionally, proficiency in SQL and familiarity with tools like Jira and Zendesk are essential for success in this role. #J-18808-Ljbffr