Business Process Manager

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Business Process Manager

Role Summary The Business Process Manager is responsible for designing, developing, implementing, and controlling end-to-end business processes within the fuel retail organization to ensure effectiveness, efficiency, standardization, control, regulatory compliance, and alignment with the Company’s business strategy and digital transformation initiatives.

Key Responsibilities Business Process Design & Standardization

Conduct end-to-end business process mapping (core & support processes), covering:

Fuel & non-fuel retail operations

Fuel supply chain & logistics

Maintenance & asset management

Finance, procurement, HR, IT, and marketing

Develop and update SOPs, Work Instructions (WI), flowcharts, and RACI matrices

Define process standards, internal controls, and key control points

Ensure alignment with Company policies, Delegation of Authority (DoA), and organizational structure

Business Process Improvement (BPI)

Identify bottlenecks, inefficiencies, risks, and process waste

Lead process improvement initiatives (Lean, Six Sigma, Kaizen)

Conduct as-is vs. to-be process analysis and assess business impact

Monitor post-implementation process effectiveness

Manage change management initiatives

Governance, Risk & Compliance

Ensure compliance with regulations related to gas station operations, HSSE/K3, and finance

Integrate internal controls into business processes

Support internal & external audits

Manage process risk register

System Integration & Digitalization

Collaborate with IT to translate business processes into systems (ERP, POS, CRM, HRIS)

Ensure alignment between processes and company systems

Develop business requirements and user acceptance criteria

Support digitalization and automation initiatives

Socialization, Implementation & Monitoring

Communicate SOPs and process updates across all units

Provide training and implementation support

Monitor process compliance at Head Office and site level

Prepare business process performance reports for Management

Qualifications

Bachelor’s degree in Industrial Engineering, Business Management, or related field

Minimum 5–7 years of experience in Business Process Management / Continuous Improvement

Experience in retail, fuel retail, FMCG, or multi-site operations is preferred

Strong knowledge of Lean / Six Sigma / process improvement methodologies

Strong analytical, leadership, and stakeholder management skills

Experience working with ERP and enterprise systems

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