Staff IVF Care Coordinator

Qualifications:

Registered or former nurse/midwife OR background in guest experience/customer relations (5-star hotel, airline, or other service-driven environments); minimum 1 year of relevant experience. Diploma or Bachelor’s degree. Well-groomed with a professional appearance. Good Communication in English. Placement: BSD Willing to do On Job Training on Morula IVF Jakarta for up to 6 month. Key Competencies:

Patient Journey Management: Able to accompany patients throughout the IVF pathway, from doctor consultation to discharge and post-procedure follow-up. Communication & Empathy: Highly communicative, empathetic, and skilled in building patient trust and rapport. Follow-up & Conversion: Experienced in structured follow-up processes and patient engagement through to IVF case closure. Service Orientation & Professionalism: Detail-oriented, service-focused, professional, and committed to strict patient confidentiality. Teamwork: Able to collaborate effectively with medical and non-medical teams. Tools: Comfortable using WhatsApp Business, basic CRM tools, and Google Sheets. Languages: Indonesian (written and spoken); basic conversational English (active). Nice to Have :

Prior experience in an IVF clinic or maternity hospital (RSIA). Experience managing premium clients and consultative patient journeys. Familiarity with consultative sales and closing techniques in healthcare settings.

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