Supervisor - Custom Brokerage

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Supervisor - Custom Brokerage

role at

GFS - Global Freight Services .

Are you a movement maker? Are you seeking new and exciting career opportunities?

Here is what you need to know about the job:

The Custom Brokerage Supervisor plays a key role in coordinating the clearance and delivery of international freight shipments. This role ensures compliance with all regulatory requirements and supports efficient end-to-end logistics operations. The ideal candidate brings hands‑on experience in freight documentation, strong organisational skills, and a service‑oriented mindset.

Duties and Responsibilities

Oversee daily receiving and shipping operations, ensuring timely and accurate movement of goods.

Supervise freight flow processes, maintaining communication with suppliers, buyers, shipping lines, agents, and vendors.

Address customer inquiries and delivery concerns professionally and promptly.

Deliver exceptional service to clients to ensure high levels of customer satisfaction.

Coordinate freight handling by ensuring loading/unloading equipment is prepped and ready before shifts.

Ensure all shipments are sorted and tagged accurately based on delivery orders and customs requirements.

Complete all freight and customs paperwork accurately, maintaining clean and organized records.

Investigate and resolve issues such as misdirected shipments and seal discrepancies swiftly.

Collaborate with internal teams (e.g., Customer Service, Operations, Compliance) to support smooth customs clearance.

Requirements

Minimum 2 years of experience in customs brokerage, not limited to experience in import/export operations, shipping documentation within a freight forwarding or logistics company.

Holder of a valid PPJK license (mandatory) – certified and authorized to submit customs declarations on behalf of the company.

Strong understanding of Indonesian customs regulations, HS codes, and import/export documentation.

PPJK Licence Certified.

If this sounds like you, Apply Now!

As an equal opportunity employer, we shall consider all applicants regardless of gender, age, religion, marital status, race, sexual orientation, disability, disease, pregnancy, or trade union and/or political affiliation, and disregard all factors deemed inappropriate by local law and the International Labor Organization’s Declaration on Fundamental Principles and Rights at Work.

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Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Transportation, Logistics, Supply Chain and Storage

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