Virtual Services Sales Representative

Virtual Services Sales Representative Join to apply for the role at Schneider Electric.

Responsibilities

React quickly to customer requests within prescribed SLA

Manage all the Leads which have standard Services scope with the main focus on Contract Renewals and upselling recurrent business.

Take inbound calls and e-mails to support existing customer base

Answer customer questions and educate on all SE Services offers

Research & develop new points of contact and potential account identified from

Engage with customers on digital platforms (i.e., LinkedIn) and be an active user Quote and close deals for standard Services offers (SKU based as spare parts, renewal contracts)

Develop and maintain relationship with uncovered accounts where we have open/common opportunities to upsell

Build and manage Services Opportunity Pipeline

Analyze & qualify opportunities in Bridge Front Office (bFO: Schneider’s Sales force based Opportunity management tool) and secure a healthy pipeline

Maintain the Account or Installed Base data in SE systems (BfO/bFS)

Meet daily goals for outbound sales calls to follow‑up customer requests and the Leads

Foster new points of contact and potential accounts thanks to marketing campaign, FSR leads and CCC/other sales leads

Document all records of customer interaction and activity in bFO

Develop up & cross‑selling between Line of Businesses service offer

Transfer new product sales opportunities to Account Managers from the Business Units or Product Virtual Sales from the country

Coordinate with all the Services teams and product teams if needed, to satisfy service opportunities

Report accurate monthly order forecasting

Qualifications

Bachelor /associate degree in Electrical / Electronic Engineering

1-2 years of experience on Virtual or Outside Sales, Services Representative, Call center customer technical support, CCC technical agent

native speaker level for local context, good level of English (written, verbal)

Sales oriented/ results oriented/ daring/ passionate/ team player/ organized/ resilient/ voice clear & understandable/ engaging & enthusiastic

Strong interpersonal skills, seeking new ways of learning to upskill himself or herself

Basic to intermediate skill in MS Office products (Teams, Excel, Word, Powerpoint) and Bridge Front Office(bFO) is a plus.

Familiarity with Schneider Electric products and services.

Good verbal and written communication skills

Able to prioritize and manage multiple tasks and build customer relationships.

Successfully complete assigned training paths and successfully engage in technical sales conversations.

Conversant with Digital interaction tools such as Video Conferencing and can effectively communicate in remote environment

Application Process Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled.

Company Overview When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World’s most sustainable corporations

Job Details

Seniority level: Entry level

Employment type: Full‑time

Job function: Sales and Business Development

Industries: Automation Machinery Manufacturing

Legal Information Schneider Electric aspires to be the most inclusive and caring company in the world, providing equitable opportunities to everyone, everywhere. We mirror the diversity of the communities in which we operate. Inclusion is one of our core values. We believe our differences make us stronger as a company and individuals, and we commit to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality, and cybersecurity, underpinning every aspect of our business.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic.

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