Key Account Manager

Responsibilities: Manage and maintain long-term relationships with key clients, ensuring consistent service excellence and client satisfaction. Act as the main liaison between clients and internal departments (operations, customer service, legal and finance) to ensure smooth coordination. Understand each client’s logistics requirements and provide customized solutions that align with operational capabilities. Monitor service performance, resolve issues promptly, and ensure high customer retention. Develop account plans and strategies to grow business volume and profitability from existing clients. Prepare and review quotations, pricing, and contracts to ensure competitive yet profitable terms. Conduct regular performance and business review meetings with key clients. Identify cross-selling or up-selling opportunities within existing accounts. Prepare accurate reports and forecasts related to client activity, revenue, and account performance. Stay updated on market trends, competitors, and customer needs to support proactive account management.

Requirements: Bachelor’s degree in Business, Management, Supply Chain, or related field. Minimum 5 years of experience in account management or sales within the logistics, freight forwarding, or supply chain industry. Strong understanding of logistics operations (sea freight, trucking, warehousing, and distribution). Excellent communication, negotiation, and presentation skills. Strong problem-solving ability and customer service orientation. Analytical and data-driven mindset with attention to detail. Proactive, reliable, and target-oriented. Able to work independently while maintaining collaboration with internal teams. Excellent interpersonal and relationship-building skills.