Human Resources Supervisor

JOB SUMMARY The Group HR Operations Supervisor is the core administrative engine of the group’s HR function. The role ensures accurate and consistent HR administration, acts as the foundation for Compensation & Benefits (C&B) operations, drives HR data quality, and supports smooth HR processes across all hotels. The position is responsible for HRIS updates, BPJS Kesehatan & BPJS Ketenagakerjaan management, payroll input data, and C&B documentation accuracy.

MAIN RESPONSIBILITIES:

HR Operations & Administrative Governance Ensure all HR administrative processes across properties comply with HR standards, SOPs, and legal requirements. Validate and maintain employee master data for all movements (new hire, transfer, promotion, termination). Review and audit personal files, contracts, and required documentation for accuracy and completeness. Maintain disciplined, organized, and compliant HR filing systems (digital and physical).

Compensation & Benefits Administration Consolidate and verify C&B-related submissions from property HR, including: Salary changes Benefit adjustments Allowances & deductions Overtime & attendance adjustments Service charge inputs Employee movement updates Ensure all employee movement is correctly reflected in HRIS. Handle and update BPJS Kesehatan & BPJS Ketenagakerjaan, including: New employee registration Changes in salary brackets Changes in family data Resignation / termination BPJS deactivation BPJS reporting and reconciliation Keep BPJS data up to date and ensure timely submission across all properties. Support the HR C&B Manager in verifying accuracy of monthly payroll inputs.

HRIS Management & Data Integrity Manage and update HRIS data entries, ensuring accuracy for: New hires Employee movement Compensation updates Benefit changes BPJS information updates Resignations and closures Act as HRIS coordinator between Group HR, property HR, IT, and vendors. Ensure timely HRIS submissions and maintain high data accuracy for payroll, reporting, and compliance. Assist in troubleshooting HRIS issues and escalating system concerns when needed.

HR Reporting & Analytics Assistance Prepare and consolidate group-level HR reports, including: Headcount reports Turnover & absenteeism Service Charge C&B and payroll input summaries BPJS statistics & compliance tracking Recruitment, interns, and talent bank reports L&D training completion Conduct data accuracy checks prior to submission to Group HR leadership. Maintain updated HR dashboards and document trackers.

Contract Management & Performance Review Tracking (NEW) Maintain master list of employees with contract durations, probation periods, and extension deadlines. Issue timely reminders to property HR and corporate HR leaders for: contract ending contract extension processing probation review deadlines Ensure documentation (performance review, extension forms, decisions) is complete before contract expiry. Follow up with properties to ensure no contracts lapse without proper approval.

Talent Acquisition Administrative Support Assist Assistant TA Manager with recruitment coordination, including: Posting job ads Compiling candidate profiles Preparing interview schedules Tracking manpower approvals Support documentation for new hires (contracts, BPJS registration, HRIS activation). Maintain recruitment trackers and ensure property HR reports are submitted on time. Learning & Development (L&D) Administration Compile training attendance, training hours, and competency development data. Update L&D records for mandatory and functional training completion. Assist in logistics for corporate-led training sessions, workshops, and TTT programs. Ensure L&D documentation and training calendars from properties are complete and accurate.

Employee Events & Corporate HR Engagement Activities (NEW) Maintain employee birthday lists and generate monthly birthday reminders for the group and corporate office. Support coordination of employee engagement events (corporate celebrations, HR communication, special recognitions). Assist in preparing HR communication materials for internal announcements, employee messages, and engagement updates. Ensure consistent employee recognition practices aligned with Group HR standards.

Cross-Property HR Coordination Act as the central point for all HR administrative matters across hotels. Follow up with property HR on deadlines for payroll inputs, BPJS, HRIS updates, and monthly reporting. Provide administrative guidance, reminders, and templates to property HR teams. Ensure consistency in HR administration across all units.

HR Compliance & Audit Preparation Support HR compliance audits (internal and external). Prepare required documents for labour inspections, audit checks, or compliance reviews. Track non-compliance gaps and coordinate with property HR teams to implement corrective actions.

Group HR Administrative Support Support Group HR leadership in preparing presentations, reports, project documentation, and review materials. Maintain group-wide HR templates, SOP files, and policy libraries. Assist in HR initiatives, system upgrades, and improvement projects as assigned.

Others: Achieve the monthly and annual Key Performance Indicators (KPIs) assigned, which will be outlined separately. KPIs may include, but are not limited to, targets related to productivity, quality, efficiency, compliance, and contributions to team or departmental objectives. Accept temporary or permanent transfers to another section, department, or Aryaduta property, as required by business needs and performance considerations. Perform other duties and responsibilities as assigned by the superior, which are relevant to the role and support departmental or organizational objectives.

DNA: Bachelor’s degree in human resources, Business, Administration, or related field. Minimum 3–5 years HR operations or HR administration experience in hospitality or multi-property organizations. Strong working knowledge of: HRIS systems and data input BPJS Kesehatan & BPJS Ketenagakerjaan administration Payroll inputs and C&B documentation employee file management Strong proficiency in Excel, databases, and HR reporting. Extremely organized, detail-oriented, and process-driven. Prior experience in a corporate HR role. Strong coordination and follow-up skills.