KTV Store Manager

Currently, our client, A leading KTV and social entertainment brand from China is bringing its dynamic concept to Indonesia, redefining social spaces by combining singing, gaming, business meetings, e-sports, etc. open position : KTV Store Manager

Job Description

Operations Management

Oversee all daily operations, on-site management, and supervision of the store; Develop and optimize operational processes and systems; Control store losses and ensure asset security.

Team Building and Management

Responsible for the recruitment, training, scheduling, performance evaluation, and incentives of store staff; Build an efficient team, resolve employee conflicts, and create a positive work environment.

Service and Customer Relations

Establish service quality standards to ensure a high-quality and efficient service experience for customers; Handle major customer complaints, collect customer feedback, and continuously optimize services.

Marketing and Market Promotion

Develop and implement marketing plans and promotional activities for the store based on seasons and holidays; Analyze market trends and competitors to increase store awareness and customer traffic.

Finance and Cost Control

Responsible for preparing the store's financial budget and strictly controlling operating costs such as personnel, materials, and energy consumption; Analyze financial statements to ensure the store's profitability.

Facilities and Safety Management

Supervise the daily maintenance and upkeep of the store's hardware equipment (such as sound systems); Establish safety management systems and emergency plans to ensure fire safety, food safety, and personnel safety.

Job Requirements

Indonesian national, gender not limited; At least 3 years of management experience in Karaoke TV (Show Time Family Karaoke, Rabbithole ktv, Manekineko, Glamz, Masterpiece, Inul vizta, de Spectra, and NAV); Proficient in the entire KTV operation process and familiar with the business processes of each department. Education: SMK or above.

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