AI Customer Success Lead

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About Our Client A global AI scale-up specialized in AI Voice Automation

Role Summary

Lead the Philippines Customer Success team to ensure key clients achieve exceptional outcomes.

Drive project execution, data-driven insights, and team performance while building strong client relationships.

Key Responsibilities

Project Leadership:

Own end-to-end key account projects (workbooks, presentations, use cases).

Client Success:

Deliver analytics, troubleshoot technical issues, and track success metrics.

Team Management:

Guide the team members to achieve revenue targets in a fast-paced environment.

Quality Assurance:

Ensure timely, high-quality deliverables under tight deadlines.

Requirements

Experience:

at least 3 years team leading experience.

Account Skills:

Proven success with key IT/AI/SaaS client projects.

Analytical Agility:

Strong data analysis and independent problem‑solving skills.

Communication:

Professional English fluency;

Chinese proficiency required .

Work Ethic:

Detail‑oriented, hands‑on, and thrives under pressure.

Industry Background:

AI/SaaS experience preferred.

Seniority Level Mid‑Senior level

Employment Type Full‑time

Job Function Information Technology

Industries Software Development and IT Services and IT Consulting

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Location: East Jakarta, Jakarta, Indonesia (posted 2 weeks ago)

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