MI PETCT Customer Support Engineer

Key Responsibilities: Install and commission UIH diagnostic imaging equipment within the assigned product portfolio at customer sites. Collaborate closely with the Customer Care Center at both regional and headquarters levels to perform troubleshooting, preventive and corrective maintenance, and system upgrades for designated product modalities, under supervision. Participate in service training programs and work toward obtaining the UIH Professional Certification to continuously enhance technical expertise and customer support capabilities. Escalate issues in a timely manner when customer satisfaction or service quality may be impacted, ensuring compliance with contractual and service-level obligations. Perform additional duties as assigned by supervisors.

Qualification Requirements: Technical associate’s degree or above; Familiar with the principle and structure of diagnostic imaging equipment (RT/CT/ MR/PET, etc.). Good IT, Microsoft Office and Networking Infrastructure skills; Have the ability to find and troubleshoot faults in the field; Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit; A flexible approach to work, travel and unsociable hours; Valid driving license and good driving record.