Network & IT Support Engineer

About the Role:

We are seeking a versatile and hands-on IT professional to join our team. The ideal candidate acts as an "All-rounder" for our IT operations, managing daily office IT infrastructure and providing critical on-site network support for our events across Indonesia. You will serve as the primary bridge between local operations and the headquarters, requiring fluent Mandarin communication skills.

Key Responsibilities IT Asset & Device Management Manage the lifecycle of IT assets, including the selection, inventory, maintenance, and disposal of PCs, printers, and peripherals. Desktop & Software Support Install, debug, and troubleshoot operating systems (Windows/macOS) and office software to ensure smooth daily operations for all employees. Network Infrastructure & Event Support Deploy and maintain office networks (LAN/WLAN). Configure and optimize routers, switches, and wireless APs. Provide on-site network construction and technical support for local events, ensuring stable connectivity. Rapidly troubleshoot network outages or latency issues. Audio-Visual & ELV Systems Maintain meeting room AV equipment (projectors, microphones) and perform basic operations and maintenance for ELV systems (CCTV, Access Control), including troubleshooting and simple repairs. IT Security & Administration Execute basic IT security measures, including anti-virus deployment, user permission management (AD), and data backup assistance to mitigate basic IT risks.

Job Requirements: Education:

Bachelor’s degree or above in Computer Science, Information Technology, or related fields. Experience:

Minimum of 3 years of relevant IT support or network engineering experience. Language:

Fluent in Mandarin Chinese

is mandatory for HQ communication; Professional proficiency in English/Indonesian. OS Expertise:

Proficient in installing and troubleshooting Windows and macOS systems. System Administration:

Familiar with IT infrastructure services such as AD (Active Directory), DNS, and DHCP. Network Proficiency:

Strong knowledge of TCP/IP protocols. Capable of independently setting up basic office networks and configuring network devices (Routers/Switches/APs). CCNA level capability is highly preferred. ELV Knowledge:

Basic understanding of weak current systems, such as CCTV and Access Control systems. Versatility and Responsibility:

A "Jack-of-all-trades" mindset, willing to handle both hardware/software issues. Adaptability:

Strong sense of responsibility and quick response time. Able to work independently and handle multi-scenario IT demands (Office & Event sites).