Program Manager

Essential Function: Program Evaluation Review and analyze program objectives and requirements Identify internal stakeholders and require organizational support Understand the basic technical requirements of the project Identify potential bottlenecks in the implementation process and solution workarounds needed to meet and exceed customer's xpectations. Program Development Communicate customer requirements Establish a baseline of shared objectives and expectations Define schedules and completion timeframes Ensure proactive, timely customer communication Plan Execution Position oneself as the primary client interface Lead Implementation Team Oversee configuration management and change control Project Tracking Supervise team members' documentation and task completion in relevant systems to ensure accurate status and billing trigger Provide accurate Project Scopes and Meeting Minutes to all stakeholders Provide feedback to internal organizations, including pre-sales, Finance, Product, and Provisioning, to improve internal processes. Conflict resolution Manage customer's demands and possible opposition to meet such demands Handle project planning according to deviations from the original schedule Ability to contain and deflect aggressive behaviors from customers and internal stakeholders, which may arise under high-pressure situations. Solution Implementation Document all information needed for a clean implementation and transition to maintenance teams in different countries. Define human and material resources to implement solutions Coordinate interaction between different systems and people in several countries Attend testing and implementation calls and online meetings. Adhere to customer's schedules, mostly in Latin America Documentation Manage documentation efficiently to comply with tight delivery frames Prepare implementation reports in standard and non-standard formats

Education Level : Bachelor's Degree, Engineering or equivalent experience in Telecom field Work Experience: 1-3 years of customer interface experience preferably in related area Licenses and Certifications CCNP - Cisco Certified Network Professional Certified Project Management Professional (PMP)-PMI

This position may be performed remotely from any of the following countries: Argentina, Colombia, Chile, Costa Rica, Ecuador, Guatemala, Mexico, or Peru.

The resource must be bilingual, with fluency in both English and Spanish.