Corporate Assistant Officer

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Corporate Assistant Officer

role at

Bumi Amartha Teknologi Mandiri

Note: 3 month contract (maternity leave cover)

Daily Activities

Handle and follow up on issue tickets submitted from production environments, ensuring proper prioritization and resolution.

Improve and maintain Knowledge Management Articles within the service desk system to enhance support reference and documentation quality.

Identify and analyze root causes of reported issues, and coordinate with relevant teams to ensure proper fixes and preventive actions.

Skills Minimum Qualifications:

Experience using Freshservice for handling tickets, incidents, and service requests.

Familiar with Flux Warehouse Management System to support daily warehouse operations.

Basic to intermediate knowledge of MySQL for managing and retrieving data.

Able to use SQL Data Manipulation Language (DML) for insert, update, delete, and query.

Experience using DBeaver as a database management and query tool.

Good communication skills for coordinating with users and internal teams.

Good analytical thinking to identify issues and support problem-solving processes.

Seniority Level Entry level

Employment Type Full-time

Job Function Business Development and Sales

Industries IT Services and IT Consulting

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