Desk Collection Trainer (English Speaker)

Responsibilities Conduct regular training sessions on performance improvement, negotiation skills, compliance, and new functions; Deliver specialized training in response to new regulations, strategies, or policy updates; Analyze daily performance of Agents and Team Leaders, identifying gaps and implementing improvement plans; Identify issues within the collection team and implement solutions efficiently; Collaborate with other departments to stay updated on product changes and ensure team awareness; Develop high-quality training materials, including PowerPoint presentations and other instructional resources; Ensure compliance with OJK regulations and industry standards; Perform additional tasks as assigned by leadership.

Requirements Minimum 2 years of experience in the collection industry; Proven experience in conducting training for both large teams and smaller groups; Fluent in English is a must (spoken and written); Strong skills in creating training materials, including PowerPoint presentations; Excellent cross-departmental communication skills; Fast learner with the ability to adapt to new skills and functions; Logical thinker with a proactive and self-disciplined work ethic; Results-driven and capable of enhancing team performance and compliance; Deep understanding of OJK regulations related to collections.