VP-Head of Home Sales Jakarta Raya

Job Summary

Responsible for managing operations of a sales outpost branch. Oversees sales and the provision of services to local clients. Develops and maintains relationships with both new and existing customers. Responsible for internal operations of the branch, including Human Resources, Finance, and Information Technology. May upsell additional services, parts, and equipment as needed. This position integrates and leads four key functional domains – Branch HBB Leadership (FTTH), Home Capability Building, Home Installation & Infrastructure, and Home Customer Experience (CX) – to ensure seamless delivery from sales through customer activation and ongoing service quality. The Head of Home Sales serves as the strategic business driver for FTTH expansion, fostering deep partnerships, improving end-to-end processes, and strengthening ground-level performance in collaboration with circle and corporate teams. Job Description

Strategic Leadership & Governance

Lead end-to-end Home Sales vertical across FTTH & FWA, reporting to Head of Circle. Set strategy, roadmap, and revenue targets. Sales & Channel Management

Oversee regional & branch HBB leads. Drive partner and channel sales execution to meet acquisition and retention goals. Partner & Vendor Management

Establish and maintain strong relationships with partners, ISPs, and infrastructure vendors for execution excellence. Improve partnership effectiveness and cost optimization. Cross-Functional Collaboration

Work closely with Marketing, Technology, and Finance to align strategies for sustainable FTTH and FWA growth. Ensure strategic alignment and cross-unit synergy. Home Capability Building

Develop and implement programs to enhance sales and technical capability of teams. Ensure alignment with corporate initiatives. Facilitate capability development for both FTTH & FWA. Home Installation & Infrastructure

Coordinate installation and infrastructure readiness to support sales growth. Align with Network & Technology for rollout priorities. Customer Experience (Home CX)

Lead region-wide monitoring, follow-up, and resolution of customer complaints across all Home Broadband (FTTH/FWA) touchpoints. Manage field compliance and customer experience issues at the ground level and provide inputs to HQ. Own end-to-end complaint management for new subscribers (within first 3 months) to ensure fast and accurate resolution. Required Skills

Strategic planning, business acumen, executive leadership. Channel management, partner negotiation, sales execution. Coaching, learning program design, cross-functional collaboration. Operational planning, process management, stakeholder alignment. Customer experience management, root-cause analysis, process improvement. Vendor management, contract negotiation, stakeholder management. Collaboration, communication, project governance. Qualifications

Bachelor’s degree in Business Administration, Marketing, Industrial Engineering, or a related field (Master’s degree is a plus). Minimum 15 years of total experience in commercial or sales roles within telecommunications, broadband, or digital connectivity; at least 8–10 years in senior leadership managing large-scale home broadband or FTTH businesses. Strong exposure to FTTH/FWA ecosystems, ISP operations, broadband service models, or telecom fixed-line business. Experience integrating field sales, installation, and CX operations into a unified delivery model. Deep understanding of fiber network deployment and integration of commercial and technical teams. Experience leading multi-tier teams (direct reports such as Heads of Branch HBB, Home Installation, CX, and Capability). Demonstrated ability to scale new business verticals, ideally in FTTH or broadband services. High resilience, adaptability, and accountability for delivering results. Excellent communication and presentation skills for engaging senior internal and external stakeholders. Leadership Competencies

Entrepreneurial Insight Developing Others Driving for Results Building Partnerships Customer Service Orientation Operational Decision Making Continuous Learning Innovation Leading Execution Technical Competencies

Channel, Partner and Account Management Product Strategy and Road-mapping Training and Talent Development (Commercial) Customer Experience and Journey Design Market and Competitive Intelligence Portfolio and Project Management Data Analytics and Revenue Insights Governance, Risk and Stakeholder Communications Go-to-Market and Launch Execution Pricing, Commercial and Deal Structuring Brand, Content and Creative Strategy Sales Operations and Enablement Behavioral Expectations

Personality Traits: [Content omitted for brevity]

#J-18808-Ljbffr