Trainer Operation, Learning Content Specialist - Monee Credit

Trainer Operation, Learning Content Specialist - Monee Credit Join to apply for the Trainer Operation, Learning Content Specialist role at Monee.

Responsibilities

Design, develop, and manage training materials (e-learning, videos, infographics, deck briefings, etc.).

Create scripts for training content, video tutorials, knowledge materials, and agent communication.

Develop simplified and practical learning materials (e.g., decks, guides, cheat sheets, videos) based on agent feedback and performance gaps.

Deliver and facilitate training sessions, both online and offline.

Maintain and optimize the Knowledge Management System (KMS) for accessibility and efficiency.

Evaluate learning effectiveness and improve content based on feedback.

Ensure that training content is accurate, up-to-date, and aligned with business and compliance requirements.

Conduct content quality reviews and suggest enhancements for better learning impact.

Monitor and report on the impact of content changes on performance metrics.

Collaborate with stakeholders to align learning and knowledge management with business needs.

Qualifications

Minimum Bachelor's degree.

Good analytical skills, can think critically, and can work independently or in a team.

1-2 years of experience in instructional design, content development, or knowledge management.

Strong skills in scriptwriting and visual communication for training materials.

Proficiency in KMS and e-learning tools (e.g., Articulate, Google Sites, Canva).

Strong analytical, problem-solving, and project management skills.

Familiarity with content review and analytics tools (e.g., Google Analytics, web management dashboards).

Excellent communication, training facilitation, and stakeholder collaboration abilities.

Seniority Level Entry level

Employment Type Full-time

Job Function Human Resources

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