Front Office Manager

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Role Description This is a full-time on-site role for a Front Office Manager based in Bandung at voco Bandung Setiabudi. The Front Office Manager will oversee daily operations, ensure smooth functioning of the front office, and deliver excellent customer service. Responsibilities include managing front desk staff, addressing guest inquiries, ensuring customer satisfaction, and upholding operational standards. The role also involves administrative duties, monitoring staff performance, and cultivating a welcoming environment for guests.

Qualifications Proficiency in Office Administration and Front Office management tasks Strong focus on Customer Service and ensuring Customer Satisfaction Exceptional Communication skills both verbal and written Previous experience in hospitality, customer-facing roles, or front office management is highly preferred Problem-solving capabilities and ability to work efficiently under pressure Strong organizational and multitasking skills Bachelor's degree in Hospitality, Business Administration, or a related field is an added advantage