Area Manager (Fashion & Luxury)

Responsibilities

Lead and manage overall performance of multiple luxury retail stores

Achieve sales targets, profitability, and store KPIs including:

Sales Growth & Productivity (UPT, ATV)

CRM & Clienteling performance (VIP conversion & retention)

Employee Productivity & Scheduling Efficiency

NPS / Customer Satisfaction Score

Stock accuracy, shrinkage control & inventory health

Strengthen clienteling initiatives and VIP customer engagement activities

Ensure operational compliance, VM standards, and premium store experience

Conduct regular store audits with clear follow‑up action plans

Build talent pipeline: hiring, onboarding, coaching & performance reviews

Provide weekly & monthly business reports with clear insights and recommendations

Coordinate closely with Marketing, VM, Training & Regional Teams to support business objectives

Requirements

Minimum 3–5 years experience as Area Manager / Multi-Store Manager in luxury fashion retail

Demonstrated success in driving KPIs such as sales revenue, conversion, CRM growth, and operational standards

Able to communicate confidently with regional/global teams

Capable of preparing professional reports and presenting business strategies

Results‑driven, analytical thinker with strong business acumen

Excellent leadership, coaching mindset, and ability to influence diverse teams

High attention to detail and operational excellence

Willing to travel frequently for store visits and business priorities

Professional and polished appearance reflective of luxury brand expectations

Seniority level Mid‑Senior level

Employment type Full‑time

Job function Product Management, Management, and Sales

Industries Retail, Retail Apparel and Fashion, and Retail Luxury Goods and Jewelry

Regional Operation Manager (Mall Living Plaza) South Jakarta, Jakarta, Indonesia

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