System Administrator

About Beca Beca is one of the largest employee-owned professional services consultancies in the Asia-Pacific and has operated in over 70 countries. With around 3000 employees globally, we have the diversity of experience and expertise to tackle major projects. We have over 100 years’ experience in successful client relationships, technical excellence & delivering award-winning project solutions. We are currently recruiting for a System Administrator to join the Jakarta Office of a growing engineering consulting business. System Administrator

This position requires taking ownership of the data migration, application front-end configuration, and customer support for Beca’s digital products. In this role, you will manage data input and data configuration, ensuring the systems are performing optimally and reporting incidents to the product team. You will also triage tickets together with the helpdesk team and escalate to the right product owners when necessary. Aside from your in-country mentorship support, you will be working closely with the customer success team and deployment leads from Singapore, Netherlands, Australia, and New Zealand. Occasionally, you are expected to work outside of your normal working hours to deliver tasks on time and to match with certain time zones. You will have the opportunity to be a part of our product team as you progress in your career path. As a successful candidate, you need to have a passion for managing data, be detail-oriented, a good communicator, willing to learn, a good listener, a problem solver, proactive yet committed. We are a diverse team located in different geographical locations; thus, we communicate primarily in English, and a professional proficiency in written and spoken English is a must. You will be working based on Microsoft Excel data and occasionally data from PowerBI. Responsibilities:

Support the data set-up in our front-end configuration tasks across different clients ensuring the delivery within specific timeframes. Support the data migration and data entry tasks across different clients with given deadlines. Maintain and troubleshoot the front-end configuration issues. Review & maintain data quality. Flag incidents, bugs & change requests to the product team. Work closely with the group helpdesk team to triage the tier 1 tickets – ensuring timely resolution of customer issues by coordinating support responses to the relevant product team as needed. Write user guides & knowledge base articles. Provide ad-hoc admin support such as refining spreadsheets and formatting. Provide ad-hoc support for the product team. The Must Haves:

Professional proficiency in English in written and spoken (only CVs in English will be considered). Bachelor’s degree from any discipline or Diploma with related experience is welcomed. Advanced/Intermediate Microsoft Excel skills. Excellent communication and interpersonal skills to collaborate with various stakeholders. Passionate about technology, computing, and learning new systems. Confidence with problem-solving and uncertainty. Ability to work under tight deadlines and be comfortable working in a fast-paced environment. Ability to multitask, prioritizing multiple tasks and responding accordingly within timeframes. Customer-centric and attention to detail. Willing to work occasionally outside of regular working hours. Bonus Points for:

Experience/exposure in front-end configuration and data management. IT Helpdesk experience (familiar with SLAs & Customer support). Exposure/familiarity with any ITSM/Helpdesk system e.g., Jira. Why Beca? We offer a comprehensive career growth and development programme along with a vibrant and supportive team environment. If you enjoy working for an organization that values partnership, tenacity, enjoyment, and cares for its people and clients, then look no further than Beca. If this sounds like the opportunity you have been waiting for, apply now with your CV and cover letter online today. Please include the following information in your resume: Personal Particulars Education background Work experiences Reason(s) for leaving Current and Expected salary Date of availability / Notice Period The Beca Group of Companies is an Equal Opportunity Employer and all applications are kept strictly confidential.

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