Customer Support Representative

Customer Support Representative Location:

Kota Tangerang Selatan, Banten, Indonesia Salary:

IDR 5,000,000 – IDR 5,500,000 per month

About PayJoy PayJoy is a mission‑first credit provider dedicated to helping under‑served customers in emerging markets achieve financial stability and success. Our patented technology for secured credit provides an on‑ramp for new customers to enter the credit system. Through PayJoy’s point‑of‑sale financing and credit cards, customers gain access to a modern quality of life. PayJoy’s credit also allows customers to seize opportunities as micro‑entrepreneurs, and provides safety acts as insurance for tough times. Using cutting‑edge machine learning, data science, and anti‑fraud AI, we have served over 17 million customers as of 2025 while maintaining solid profitability for sustainable growth.

Responsibilities

Manage a large volume of inbound and outbound calls, emails, social media messages, and chats with knowledge and efficiency, identifying and addressing customer needs with total satisfaction.

Assist customers facing product or service‑related technical difficulties, troubleshoot issues, guide them through step‑by‑step resolutions, or escalate complex problems to specialized teams when necessary.

Identify opportunities to recommend additional products or services that align with customers’ needs and preferences, engaging in suggestive selling techniques to increase sales revenue and enhance the customer experience.

Take appropriate actions to resolve customer dissatisfactions or complaints professionally and empathetically; document and investigate issues to retain customer satisfaction and loyalty.

Provide insights to the management team for continuous improvement of products, services, and processes, analyzing customer feedback from post‑interaction surveys.

Ensure all information is properly documented for future reference or analysis, recording customer interactions, including relevant details, in the contact center’s database or CRM system.

Maintain a high standard of service quality and professionalism during each customer interaction, adhering to company policies, procedures, and legal regulations.

Continuously develop skills to enhance customer experience, participate in training sessions, and stay updated on product knowledge, service, and industry trends.

Requirements

Completed technical or partially completed university studies in related areas such as Business Administration, Communications, or similar.

Intermediate knowledge of Microsoft Office tools and Google Suite.

Previous experience in customer service or support, preferably in the sales or financial sector, for at least 1 year.

Effective communication skills, ability to work in a team, and skill in handling difficult situations under pressure.

Agility in keyboarding, spelling, and writing.

Experience with customer relationship management software (CRM), in financial services or technology, is desirable.

Benefits

100% Company‑Funded: Private Health Insurance for employee and immediate family.

20 days of vacation.

Phone finance, headphones, home office equipment, and wellness perks.

$2,000 USD annual Co‑working travel perk.

$2,000 USD annual Professional Development perk.

Employment Details

Seniority level: Entry level

Employment type: Full‑time

Job function: Other

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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