Solution Support Specialist- Digital Retail Solutions

Solution Support Specialist- Digital Retail Solutions Serve as the go-to product expert supporting the sales team during customer engagements.

Translate solution capabilities into customer value stories and commercial positioning.

Participate in discovery sessions, sales meetings, and product demos.

Engage with Product Management, Sales and pricing for complex or non-standard offers.

Understand and qualify customer pain points and objectives to tailor DRS solutions.

Support sales to define DRS solution strategy to elaborate the commercial proposition.

Engage with customers for PoCs phases and success criteria definition and measurement.

Address product-related questions, objections, and requirements during the sales process.

Market Insights & Feedback Loop Capture customer feedback and market insights to inform product development.

Identify patterns in customer needs to guide solution enhancement and innovation.

Qualify areas for business growth (new markets, new customers, new channels) and DRS solution needs.

Collaboration with Product Teams Partner with Product Team Leaders to align on strategy, capabilities, and roadmap.

Ensure consistent solution messaging and pricing aligned with global standards.

Support go-to-market execution through content creation and training.

Build and maintain solution collateral, playbooks, and reference materials for the field.

Qualifications Product Expertise – Working knowledge of integrations, APIs, and banking ecosystems.

Sales Acumen – Ability to engage with commercial teams and customers to drive solution-based selling.

Leadership – Ability to lead stakeholders involved within sales cycles for complex commercial offers elaboration.

Customer‑Centric Mindset – Skilled at uncovering needs and translating them into tailored solutions.

Communication – Strong verbal and written communication skills for customer-facing scenarios.

Collaboration – Proven ability to partner cross-functionally across product, sales, and operations.

Market Insight and knowledge – Ability to synthesize feedback and trends into actionable insights.

Preferred Skills Bachelor’s degree, preferably in technical field or equivalent experience.

Knowledge of SaaS, APIs, and digital payment or reporting platforms.

5+ years of progressive experience in areas such as Retail or SME Cash Management, Digital Retail Solutions, SaaS or Technology-driven solutions.

Ability to translate business and market needs into commercial deliverables, through regular communication about product suitability and enhancement.

Excellent communication and stakeholder management skills across regional and global teams.

South Jakarta, Jakarta, ID

PHINTRACO GROUP

#J-18808-Ljbffr