Ecommerce Support Staff

Recruitment Consultant | HR Affiliate | Always Hiring!

Bachelor's degree (S1) or higher.

At least 1-2 years of experience in e-commerce support, customer service (with sales KPI), or sales.

Excellent communication skills (written and verbal).

Ability to stay calm under pressure and handle challenging situations.

Strong problem‑solving skills with a customer‑focused attitude and desire to help customers and resolve issues.

Fluency in English.

Prior experience as a customer service representative, preferably in e-commerce or retail.

Key Responsibilities

Handle customer inquiries via live chat and provide accurate product information on Shopee, TikTok, and Tokopedia.

Recommend products, upsell, and cross‑sell to drive online sales.

Deliver excellent customer service, including order updates, after‑sales support, returns, and exchanges.

Assist with order processing and packing to ensure accuracy and timely shipment.

Coordinate with internal teams to ensure a smooth end‑to‑end customer journey.

Conduct basic competitor and market research to support business decisions.

Additional Information

Schedule: 8 hours per day on a shifting basis. Willing to work night shifts during campaign periods – WFO.

Need to be flexible in adjusting shifts during campaign periods, including weekends and public holidays (weekend shifts may be scheduled during daytime as needed).

Employment type: Contract.

#J-18808-Ljbffr