TECHNICAL SUPPORT ENGINEER

Overview Asianfast Marine is seeking a

highly skilled and experienced Marine Technical Support Engineer

to join our production team. This role is pivotal in providing after-sales support, system troubleshooting, and technical assistance to our customers, particularly for marine propulsion, electrical, and control systems. The successful candidate will play a vital role in bridging engineering expertise with customer service excellence.

We are looking for a

Marine Engineer Class I or II

who has served as

Chief Engineer on ocean-going vessels , with strong analytical skills and a hands‑on approach in solving technical challenges both onboard and remotely.

Key Responsibilities

Technical Support & Troubleshooting

Provide technical assistance and remote/on‑site troubleshooting for vessel propulsion, electrical, control systems, and related marine systems.

Support vessel commissioning (new builds and repairs), system diagnostics, and configuration.

Conduct system inspections and ensure operational performance in compliance with safety and environmental standards.

Monitor, inspect, and test vessel performance and technical systems regularly.

Customer & Client Support

Respond promptly to customer inquiries via email, phone, or chat, providing clear and actionable guidance.

Maintain close communication with customers and internal departments (e.g. Commercial, Supply Chain) to ensure effective issue resolution.

Conduct technical training for clients' crew and technical staff onboard or offsite.

Build and maintain strong, professional relationships with clients, ensuring satisfaction and long‑term trust.

Prepare and maintain accurate technical reports, service logs, and knowledge base articles.

Escalate unresolved or complex issues to the appropriate internal teams, including warranty, engineering, or SCM support.

Assist in creating and updating technical manuals and procedures.

Design and implement improvements to existing marine systems based on field data and customer feedback.

Assist in the development and testing of new technologies or product features.

Supervise and support engineering teams onboard when needed.

Qualifications & Requirements

Marine Engineer Class I or II

certification with

proven experience as Chief Engineer on ocean‑going vessels .

Minimum 2 years of relevant experience in marine engineering, including hands‑on experience with diesel engines, propulsion systems, electrical/control systems.

Strong technical understanding of marine equipment and systems, including automation and diagnostics tools.

Proficiency with computer systems, technical software, and communication tools.

Demonstrated ability to troubleshoot and solve complex technical issues under pressure.

Excellent interpersonal, communication, and presentation skills.

Fluent in English, both written and verbal.

Willingness to travel locally and internationally as needed for onboard service or training assignments.

About PT. Asianfast Marine Industries PT. Asianfast Marine Industries is a ship building and repair company located in Batam Island, Riau, Indonesia. We are a one‑stop integrated marine solutions provider specialized in aluminium vessel such as Passenger Ferry, High Speed Vessel, Naval Vessel, Patrol Vessel, Luxury Super Yacht etc.

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