Senior Account Manager

At Coface we make trade happen everyday. Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting‑edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close‑knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

Job Description MISSION Be a key contact for Credit Insurance and Services solutions between clients, brokers and Coface internal functions, responsible for renewing portfolio of accounts.

MAIN RESPONSIBILITIES

Manage strategic relationships with clients and brokers, ensuring compliance and providing product/service information

Resolve client issues and complaints, coordinating with internal departments for timely solutions

Handle contract renewals, pricing negotiations, and derogation requests as needed

Execute and improve commercial team processes, providing input to management for development

Prepare analytical reports and presentations for clients and internal stakeholders

Attract potential customers by answering inquiries and suggesting additional products/services

Actively promote new products and solutions of Coface within the existing clients in order to maximize up‑selling effect

Manage the customer relationship throughout the client life cycle

Qualifications

University degree in Business Studies or related field with minimum 5+ years’ experience in business development/account management, preferably in financial/insurance industry

Excellent communication and interpersonal skills, with proficiency in written and spoken English and Bahasa Indonesia

Broad understanding of key markets, their conditions, and competitor specifics

Strong analytical and presentation skills, able to convey complex commercial situations to management

Proficient in Microsoft Office applications and comfortable with digital tool

Additional Information

Flexible working model after the first month of working from the office will be hybrid

Great place to work: central and modern office

Opportunities to learn: budget every year for training, languages platform, e‑learning platform, dedicated development program

Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field

Health care

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