Guest Relations Officer (Korean Speaker) | AYANA Midplaza, JAKARTA

At AYANA Midplaza, Jakarta, we are seeking a warm and customer-focused Guest Relations Officer who is fluent in Korean to enhance our guests' experience. You will be responsible for creating a welcoming atmosphere and ensuring that our Korean-speaking guests receive the highest level of service.

Responsibilities

Review arrival lists to welcome guests

Attend to special guests (e.g., VIPs) and answer their inquiries

Help prepare welcome folders with collateral (e.g., room service menus, area descriptions)

Provide information about amenities, area and venues, and promote services

Anticipate guest needs and build rapport with customers

Offer assistance with certain tasks (e.g., confirming travel arrangements, taking messages)

Address customer complaints and elevate to Guest Relations Manager when needed

Ensure compliance with health and quality standards

Requirements

Fluent in Korean, with proficiency in English

Minimum of 1 year experience in a guest relations or similar role, preferably in luxury hospitality

Experience in operating hotel management software such as OPERA is an advantage

Strong communication and interpersonal skills

Customer-oriented with a positive attitude

Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable

Benefits

Positive Working

Great Environment

Supportive Team Work

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