Customer Service & Logistics Specialist

About the Role We are seeking a detail-oriented and proactive

Customer Service & Logistics Specialist

to join our Indonesia team. In this role, you will be the key link between our customers, sales team, and logistics operations, ensuring seamless order-to-delivery execution. You will handle end-to-end customer service inquiries while managing the physical movement of goods and shipping documentation. This is an onsite position based in Jakarta, ideal for a meticulous problem-solver who thrives in a fast-paced environment.

Primary Responsibilities Customer Service

Process and fulfill sales orders accurately and efficiently using

Oracle ERP system

Monitor backorder status and provide timely updates to Sales and customers

Serve as the primary point of contact for customer inquiries regarding product pricing, lead times, and order status

Collaborate with internal teams (Sales, Finance, Quality) to coordinate deliveries, resolve quality issues, and process goods returns

Coordinate with Finance department on customer payments and issue credit notes as needed

Support internal and external audit requests by maintaining organized records

Maintain accurate filing of invoices and all sales-related documentation

Communicate effectively with both Bahasa Indonesia and English-speaking customers

Logistics & Shipping Coordination

Liaise with freight forwarders to manage import/export arrangements and ensure timely delivery of shipments

Prepare, review, and handle full sets of shipping documentation with high attention to detail

Track shipments proactively and resolve any logistics issues that arise

Ensure compliance with international shipping regulations and customs requirements

Support incoming shipments by verifying physical goods and placing them in designated locations

Assist with outbound shipments, including picking, packing, and generating shipping instructions

Generate shipping instructions and process invoicing within Oracle ERP system

Perform other ad‑hoc duties as assigned by Supervisor

Qualifications & Requirements Must-Have

1–2 years of relevant experience

in a hybrid role involving

both customer service and logistics/shipping documentation

Hands‑on experience with Oracle ERP systems

(order processing, invoicing, tracking)

Proficiency in

Microsoft Office

applications (Excel, Outlook, Word)

Strong communication skills in both

Bahasa Indonesia and English

(verbal and written)

Meticulous with

strong attention to detail , especially in documentation

Ability to manage multiple tasks and thrive in a fast‑paced environment

Positive mindset and a strong team player

Quick learner who can adapt to new processes and systems

Nice-to-Have

Working knowledge of

Incoterms

Familiarity with international shipping regulations and customs requirements

Why Join Fluke?

Be part of a global leader in reliable, innovative testing and measurement solutions

Work in a collaborative, supportive team environment

Opportunities for professional growth and development

Note:

This role is based onsite in Jakarta (Cyber 2 Tower) and requires physical interaction with goods. Candidates must be comfortable with a hybrid function combining desk-based customer service and hands‑on logistics coordination.

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