Customer Service - English & Mandarin Speaker

Job brief We are currently hiring for the position of Customer Service Agent L1 (English & Mandarin Speaker) for urgent needs (ASAP).

Responsibilities

Respond to customer inquiries via live chat quickly and accurately

Handle and resolve customer complaints professionally and empathetically

Provide accurate information about products, services, and company policies

Assist customers with the ordering process, order tracking, and cancellations

Process returns and exchanges in accordance with company policy

Record customer interactions and elevate issues when necessary

Requirements

Fluent in English and Mandarin/Chinese, both spoken and written

Proof of language proficiency in the form of certificates, test results, or relevant professional experience. Experience as a Customer Service representative or project-based Customer Service representative is a plus

Education in Taiwan or China is a plus

Willing to work shifts

Able to adapt to a fast-paced and dynamic work environment

Possess good communication skills, attention to detail, and a solution-oriented mindset

Willing to be processed and join the team in the near future

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