Job Description
Be bold. Be innovative. Make a real impact.
At Allara Support Services,we’renot just another provider —we’reredefining what exceptional disability support looks like. Founded with a passion to challenge the status quo,we’reon a mission to deliver the highest quality Supported Independent Living (SIL) services across Australia.
We believe in a world where everyone can live their dreams and be true to themselves — no matter the challenges. And that starts with people like you.
Aboutthe role:
Be 1 of the first 5 team members to join this newly created function.
The OffshoreClient Services Administratorprovides reliable administrative and coordination support across rostering, after-hours operational functions, compliance administration, registers, reporting, and system data quality.
You will ensureoperational tasks are completed accurately and on time, documentation ismaintainedto a high standard, and information is escalated appropriately to AU-based leaders. This role supports execution and tracking within defined procedures and service standards.
Key responsibilities:
Rostering & Workforce Administration Support
After-Hours / On-Call Operational Support - on rotating rosters of day shift, afternoon shift, overnight/evening shift, including some weekends
Incident, Complaints & Safeguarding Administration Support
Documentation Control & Process Adherence
Compliance Administration & Registers
Are you the right fit?
At Allara, we value potential just as much as experience. While these are the daily responsibilities of the role, we don't expect you to have done them all before. As long as you tick our
Essential Criteria , we want to hear from you.
About You:
You’redriven by innovation,arepassionate about adminexcellence, andhavea shared vision for delivering exceptional support.You’readaptable, a great communicatorand problem solver,with a curiosity that sees youthink differentlyto ensure exceptional service delivery standards are metevery day.
Demonstrated experience in admin/operations support in a process-driven environment (health, disability, aged care, workforce coordination, or similar)
Strong attention to detail and ability tomaintainaccuraterecords, trackers, and registers
Confidence working to SOPs, checklists, and service-leveltimeframes
Ability to triage tasks, manage competing priorities, and elevate appropriately.
Strong written communication skills (clear, factual, professional)
Comfortable working with multiple systems and spreadsheets; high accuracy in data entry
Strong understanding of confidentiality, privacy, and handling sensitive information
Experience supporting rostering and workforce coordination in a 24/7 environment
Experience supporting incident/complaints administration, audit preparation, or compliance registers
Exposure to NDIS, disability services, or regulated environments
Familiarity withCareMasterand/or Employment Hero (or similar platforms)
Basic reporting capability (e.g., Excel reporting, tracker dashboards)
What weoffer:
Flexibleworkingoptions, transportsupport,and eventually working from a purpose-designed Allara Villa Hub, with in-villabreakspaces
Freedailycatering
Training and professional development,careeracceleration,andAustralianexposure
Involvement indesigning the EVP–help shape culture, incentives,ritualsand workspace
Birthdayleave &culturalleave
Bonussystem
Community &socialactivities
Wellness &balanceprogram
Values and Culture at Allara
Allara is committed to a workforce that reflects the diversity of the people we support. We value: -
Nothing about you, without you– We ensure every voice is heard, involving individuals in decisions that affect them.
We Show Up –We are reliable, consistent, and fully present for those we support.
We Give & Give Back, Just Because –Giving is at the heart of what we do, both within Allara and the wider community.
Come as You Are… Unapologetically YOU –We celebrate individuality, welcoming everyone as they are.
We’ve Got You… You Are Now Our Family –We createa strong senseof belonging, supporting each other like family.
We Are Shaping the Way –We embrace innovation to set new standards in the NDIS industry.
We Empower and Inspire Potential –We help individuals grow, achieve, andrealisetheir full potential.
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