Customer Service Representative - English Speaker

Responsibilities

Handle inbound and outbound calls from customers via various channels.

Provide professional and knowledgeable service while delivering an exceptional customer experience.

Establish strong customer relations with internal and external customers.

Complete data input with a high level of speed and accuracy.

Ensure department and individual goals are consistently met.

Other duties assigned by company leadership.

Job Requirements

Strong English language skills (written and spoken).

Have a customer-oriented attitude.

Adaptable to changing priorities and able to handle situations with empathy, integrity, and sincerity.

Able to work 24-hour rotational shift and on weekends.

Minimum 1 year of Customer Service/Airline experience in contact center will be an advantage.

Salary & Benefits

Competitive KPI-based incentives.

Generous annual leave entitlement.

Seniority level Entry level

Employment type Full-time

Job function

Customer Service, Sales, and Consulting

Industries

IT Services and IT Consulting, Travel Arrangements, and Telephone Call Centers

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Yogyakarta, Yogyakarta, Indonesia

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