Front Office Manager

Company Description Swissôtel Living Jakarta Mega Kuningan is a part of Mega Kuningan, a business district with various integrated mixed use developments located in South Jakarta, Indonesia. The 240 keys hotel is the newest Accor portfolio that offers a mix of studio, one and two bedroom serviced apartments designed as a compact fusion of Japanese character with Swiss simplicity which brings a warm and personal experience throughout the hotel that promotes vitality for the body, mind and soul.

Job Description

Maximizes rooms revenue through participating in yield management group meetings and implementing and supporting agreed upon Revenue Management strategies and practices

Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners

Reviews arrival reports and VIPs to ensure all special requirements are met or exceeded

Conduct colleague performance evaluations on a timely basis, including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training & motivation of Front Office colleagues.

Controls and provides feedback on labour and operational expenses

Monitoring the daily financial goals of the hotel and rooms division, the financial goals of the department, the LQA, and TrustYou on a daily basis

Ensures effective utilization & productivity of all colleagues through staff planning, hiring, scheduling & adhering to budget

Qualifications We are looking for a well-organized and creative candidate with excellent communication and interpersonal skills, who can display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

Proven ability to guide and coach team members

Bilingual in Bahasa Indonesia and English, other languages will be beneficial

An operational knowledge and proficiency in Property Management System

Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

Excellent leadership, written/verbal communication and interpersonal skills

Superior leadership & coaching skills with a proven track record of developing and motivating career minded professionals

Strong guest service orientation and training skills background required

Highly organized, results-oriented with the ability to be flexible and work well under pressure

Degree or Diploma in Hospitality Management is an asset

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