Process Improvement Lead - SPX Express

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description

Identify wastes and implement process improvement

Implement any new operation initiatives on the ground

Develop and manage SOP and Work Instruction

Define and develop tools to support operations (including FMS)

Conduct regular Operation Quality Assessment and work with Operation to improve the quality

Requirements

At least has 10 years of experience in Express Company/Logistics Company, and managing some provinces/regions

At least a Bachelor's degree from any major

Skilled in Process Improvement (LEAN, Six Sigma Black Belt preferred), Project Management, and Financial analysis

Excellent in problem-solving and analytical skills (Kaizen and Lean skills are preferred)

Good communication skills (written and verbal)

Expert Facilitator and able to manage all stakeholders

Lead by example (hands-on) leadership style who can show operation solutions on the floor

Understand and have experience in Implementing and Improving Transport / Freight Management System (TMS / FMS)

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