Knowledge Base Writer

Responsibilities

Develop, maintain, and continuously improve Knowledge Base content and Service Articles (guides, procedures, and instructional materials) to ensure clear, accurate, and user-oriented documentation that supports effective use of the company’s products or services.

Conduct effective content checking of grammar and languages that meet the standard and easy to understand by all stakeholders.

Ensure the quality of the content material in all BINUS Support Channel.

Requirements

Minimum Bachelor's Degree

Minimum 2 years of working experience in a similar position

Experience in developing Knowledge Base content and Service Articles, including user guides, step-by-step instructions, workflows, or operational procedures

Detail-oriented

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