Customer Support

Tripla Bookandlink Indonesia is a cloud hospitality software that offers affordable solutions to the hospitality industry. We provide state‑of‑the‑art tools for hotels to rent and sell more rooms online. Our services include channel management, booking engines, PMS, yield management, payment processing, rate shopping, e‑commerce services, and website creation. We are located in Denpasar, which offers flexibility for some remote work.

Onboarding starts in March 2026.

Role Description This is a contract hybrid role as a customer support. The Customer Support will be responsible for day‑to‑day customer interactions, answering support emails, assisting with technical issues, and ensuring customer satisfaction.

Qualifications

Familiarize yourself with hotel channel managers, property management systems, and hotel booking engines.

Customer Support, Technical Support, and Interpersonal Skills.

Ability to work independently and as part of a team to resolve issues and provide excellent customer service.

Ability to prioritize and manage multiple tasks and deadlines.

Excellent written and verbal communication skills in English and understanding Japanese is an advantage.

Having experience in the hospitality (Front Liner) and/or technology industry is a plus.

Responsibilities

Conduct the standards and procedures that apply to communicating with customers.

Processing customer requests, clarifying information, and resolving every problem to provide alternative solutions.

Document all customer interactions in the Support Center Database for further use.

Creating sustainable customer relationships by making extra efforts to build closeness with customers.

Following up on complaints and feedback and liaising the complaints and feedback submitted by customers to be followed up (either directly carried out in place or escalated to the relevant units).

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