Operations Supervisor (Clinic)

We are looking for a detail-oriented and proactive Operations Specialist to oversee the day-to-day operational functions of our clinics and home service teams. This role plays a key part in ensuring smooth operations amongst amongst the telesales team, therapists, clinic consultants, and other relevant support functions. Key Responsibilities Daily Operations Management Oversee and coordinate daily clinic and home-service operations Ensure smooth workflow across therapists, clinic consultants, and administrative staff Support outlet operations and resolve operational issues promptly Staff Rostering & Leave Management Plan and manage staff schedules for clinic and home service teams Track and administer staff leave, ensuring adequate coverage at all times Payroll & Claims Administration Prepare and submit payroll inputs accurately and on time Manage transport fee reimbursements for home service staff Hiring & Onboarding Coordinate hiring processes for outlet staff (physiotherapists, clinic consultants, and support staff) Manage onboarding processes, including documentation, orientation, and initial training coordination Customer Feedback & Complaint Handling Handle patient feedback and complaints professionally and work with relevant teams to investigate issues and implement improvements POS & Administrative Management Manage POS systems and ensure accurate transaction records Support basic reporting, documentation, and operational tracking

Requirements & Qualifications Diploma or Bachelor’s degree in Business Administration, Operations Management, Healthcare Management, or a related field Previous experience in operations, clinic management, or healthcare administration is preferred Strong organizational and time-management skills Good communication and interpersonal skills Comfortable working in a fast-paced, service-oriented environment

Preferred Skills Experience in healthcare or physiotherapy clinic operations Familiarity with payroll processes and staff scheduling systems