Technical Support/ Admin Executive

About Us:

RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talents in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team.

Position Overview RecruitGo is seeking a highly organized and detail-oriented Technical Support/ Admin Executive to support daily platform operations, client servicing, and internal coordination. This role is ideal for someone with strong analytical skills, a quality-focused mindset, and experience in operations or campaign support.

Responsibilities Daily Platform Operations

Launch and schedule WhatsApp, SMS, and email campaigns

Create, update, and maintain customer journeys and segments

Perform QA checks prior to campaign deployment

Monitor campaign performance (delivery, read rates, failures) and elevate issues as needed

Reporting & Analytics

Generate daily, weekly, and monthly performance dashboards

Prepare delivery and performance reports in CSV/Excel formats

Track system KPIs such as throughput, concurrency, and error logs

Customer & Internal Communication

Manage support inbox and service tickets

Respond to client operational inquiries

Coordinate with internal teams including tech, operations, and sales to resolve issues promptly

System Administration

Set up and manage new accounts or sub-accounts

Maintain user roles, permissions, and API keys

Update templates and catalogues on Meta/WhatsApp Manager

Quality Assurance & Testing

Test flows, campaign journeys, and templates

Conduct platform sanity checks following deployments or releases

Expected Deliverables

Zero-error and timely campaign deployments

Accurate, consistent, and insightful reporting

Streamlined internal operations and reduced bottlenecks

Improved client satisfaction through fast and reliable support

Requirements

Fluent in English (spoken and written)

1–2 years of experience in operations, customer success, or campaign support

Strong Excel/Google Sheets skills (formulas, pivot tables, reporting)

Highly detail-oriented with a strong QA mindset

Ability to multitask, work under pressure, and meet tight deadlines

Basic technical understanding of APIs, CRM platforms, and web-based tools

Experience launching SMS/WhatsApp/Email campaigns is an advantage (not required)

Why RecruitGo? RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities.

Salary: 30,000 - 40,000 PHP

Work Set up: Remote

Work Schedule: Monday to Friday; 9:00 AM to 5:00 PM UAE Time

Working Device: Will be provided

Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.

Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.

Inclusivity: Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that clients & expectations are met.

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