Cloud Engineer

Cloud Engineer – Philip Morris International

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Cloud Engineer

role at

Philip Morris International .

BE A PART OF A REVOLUTIONARY CHANGE! At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

With huge change comes huge opportunity. Wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

We are currently seeking a talented, business‑savvy professional to join as a Cloud Engineer based in Jakarta.

YOUR ‘DAY TO DAY’

Support and operational activities

Level 2 & 3 escalation support

Handle complex incidents and requests that cannot be resolved by the CIT team.

Provide deep technical expertise across the DEEP infrastructure stack, including networking, compute, storage, and platform services.

Ticket and alert management

Monitor and manage tickets and alerts in the support group queue, ensuring compliance with defined SLAs.

Assign, update, and follow up on tickets to maintain visibility and accountability.

Respond to critical alerts triggered via OpsGenie or escalated by the CIT team during business hours.

Incident management

Lead the resolution of critical incidents, coordinating with stakeholders and following the defined Incident Management Process.

Produce detailed postmortem analysis reports for major incidents, identifying root causes and defining corrective/preventive actions.

On‑call rotation

Participate in the on‑call schedule to ensure 24/7 operational coverage.

Handle incidents and operational tasks during off‑hours, maintaining SLA compliance and service continuity.

Engineering and continuous improvement

Identify repetitive, manual, or low‑value tasks and develop automation solutions to eliminate or reduce them.

Contribute to the creation and maintenance of runbooks, scripts, and automated workflows.

Use observability tools to detect anomalies, optimize performance, and support capacity planning.

Practice Infrastructure‑as‑Code (IaC) approaches.

Create and update alert runbooks, troubleshooting guides, and operational documentation.

System design and architecture consulting

Participate in architecture reviews and design discussions, including scalability considerations.

Collaboration and enablement

Conduct knowledge transfer sessions with CIT and other teams.

Lead mentoring sessions as part of BAU activities for CIT members.

Support awareness sessions, sanitization activities, and technical onboarding for new services or changes.

Hard Skills

Proficiency in operating systems, networking, and cloud infrastructure (AWS) and IaC (Terraform, CloudFormation). Expertise in automating routine tasks and system deployments using tools and scripting languages like Python and Bash – at least 4 years of experience.

Experience with CI/CD pipeline development – ability to build and manage continuous integration/continuous delivery pipelines, connecting SRE teams with operational counterparts. 3–5 years of experience.

Incident management and troubleshooting – skills in incident management, effective problem‑solving techniques, and a methodical approach to diagnosing and rectifying system outages – 3–5 years of experience.

Windows and Linux systems administration – at least 2–4 years of experience.

Excellent knowledge of web‑based and service‑based architectures (REST, GraphQL) and micro‑services patterns.

Observability systems – experience setting up CloudWatch, Elastic Stack, Grafana, New Relic, etc. – 3–5 years of experience.

Strong understanding of cloud connectivity (VPC peering, VPNs, hybrid cloud setups). Experience setting up and managing secure and efficient connectivity between cloud environments and on‑premises infrastructure is a plus.

Continuous learning of security and technical trends, and evolving a platform based on them.

Proficiency in written and spoken English is mandatory.

Experience leading a team (plus).

Experience working on a platform (plus).

AWS high‑level certifications – optional but a plus.

Soft Skills

Collaborative.

Strong communication skills for managing incidents and collaborating with different teams.

Ability to work independently, come up with solutions, and drive an engineering feature from requirements gathering, team coordination, and implementation.

Mentality of always automating ongoing work to reduce toil.

Organized.

Prioritizes documentation, team sharing, and attention to detail.

Ability to lead and mentor team members, fostering a culture of reliability and excellence.

Resilience – capacity to remain calm and effective under pressure, especially during system outages or critical incidents.

Good stakeholder management; ability to build trust and report with internal and external stakeholders.

What We Offer

Freedom to define your future and ours – empowered to take risks, experiment, and explore.

Inclusive, diverse culture where everyone’s contribution is respected; collaborate with some of the world’s best people.

Opportunity to pursue ambitions and develop skills with a global business – our scale provides endless opportunities to progress.

Pride in delivering our promise to society: to deliver a smoke‑free future.

Location: East Jakarta, Jakarta, Indonesia

Employment type: Full‑time. Seniority level: Mid‑Senior level. Job function: Engineering and Information Technology. Industry: Manufacturing.

Salary: IDR216,000,000.00 – IDR432,000,000.00 (Jakarta).

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