Information Technology Technical Support

Join PT Bonofactum: Elevate Your Career as an IT Technical Support ! Unlock the next chapter in your career with PT Bonofactum, a proud member of the German Jewelry Group JULIE & GRACE GmbH We are seeking a skilled IT Technical Support Specialist to join our dynamic IT team. The successful candidate will ensure smooth IT operations and provide technical assistance to end-users.

Why PT Bonofactum: Collaborate with a global leader in fine jewelry, recognized for innovation and sustainability. Opportunity for professional growth and development. Join a vibrant and collaborative work environment.

Key Responsibilities: - Provide first-level technical support to end-users via phone, email, or in-person. - Diagnose and resolve hardware, software, and network issues. - Install, configure, and maintain computer systems and applications. - Assist in the setup and maintenance of IT infrastructure, including servers, networks, and other peripherals. - Manage user accounts and access permissions. - Document support requests and resolutions in a ticketing system. - Collaborate with other IT team members on projects and initiatives. - Conduct training sessions for end-users on various software applications and IT best practices.

Qualifications: - Minimum of 2 years of hands-on experience in a technical support or helpdesk role. - Strong knowledge of Windows and Mac operating systems. - Familiarity with networking concepts and troubleshooting (TCP/IP, DNS, DHCP, etc.). - Excellent problem-solving and communication skills. - Ability to work independently and as part of a team.