Business Development Support

Job Description Summary This role oversees end-to-end improvement projects, manages cross-functional collaboration, drives business process transformation, ensures stakeholder alignment, and delivers measurable operational and strategic benefits.

Job Description

Support strategic goals to enhance service speed, service quality, process efficiency, and business process innovation.

Lead a team in conducting analysis, identifying key issues, and investigating variances, exceptions, or discrepancies.

Develop and oversee business cases, design future-state roadmaps, and manage implementation to achieve measurable benefits.

Manage program timelines, resources, and deliverables, and provide regular updates to stakeholders and team members.

Continuously monitor performance, gather feedback from customers and Team Leads, and benchmark against industry standards to identify improvement opportunities.

Build and maintain effective relationships with stakeholders to support successful project execution and change adoption.

Job Requirements

Bachelor’s degree in Finance/Accounting or Information Technology from a reputable university.

6–10 years of experience in consulting and corporate environments, preferably in IT.

Excellent communication and analytical skills.

Fluent in English and Mandarin, both written and spoken.

About the Company PT SMART Tbk (SMART) is one of the largest, publicly‑listed, integrated palm‑based consumer companies in Indonesia committed to sustainable palm oil production. SMART’s palm oil plantations cover more than 138,000 hectares (including smallholder farmers). Our primary activities are cultivating and harvesting oil palms, processing fresh fruit bunches (FFBs) into crude palm oil (CPO) and palm kernel, and refining CPO into value‑added products such as cooking oil, margarine, and shortening. We operate 16 mills, four kernel crushing plants and four refineries across Indonesia. Apart from bulk and industrial oil, SMART’s refined products are marketed under several brands such as Filma and Kunci Mas. Founded in 1962, SMART was listed on the Indonesia Stock Exchange in 1992 and is based in Jakarta. A subsidiary of Golden Agri‑Resources (GAR), SMART has the oleochemical business, Sinarmas Oleochemical (PT SOCI MAS) and the SMART Research Institute (SMARTRI) within its operations.

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